Privacy Policy
Thank you for choosing to be part of our Coffee Hub community. We commit to protecting the personal information and right to privacy of the website and mobile application visitors and users.
This privacy notice is to describe how we may use your information and the rights you have in relation to it if you visit our website (www.offeehub.com.sa), download and use our mobile application. Generally, the information we collect is mainly used to provide and improve our services.
In case you have any concerns regarding our procedures of how we collect, use and disclose your information, please contact us at [email protected].
Definitions
For the purposes of clarifying what some important terms mean in this privacy notice. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.:
Account means a unique account created by the customer to access our website and mobile application to benefit from our services.
Application means the software program provided by the Company downloaded by an individual on any electronic device, named Coffee Hub
Company (referred to as either "the company", "we", "us" or "our" in this Agreement) refers to Coffee Building Trading Co. LLC
Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.
Device means any device that can access our website and mobile application such as a computer, a cellphone or a digital tablet.
Personal Information is any information that relates to an identified or identifiable individual.
Service Facilitator Refers to third-party companies that are employed by the company to facilitate the operations of the services we provide to customers and analyze how the services are used to seek improvements.
Social Media login refers to any social media account used by the user to log in or create an account on our website and mobile application.
Website refers to CoffeeHub website, accessible from https://www.coffeehub.com.sa
You (also referred to as "user" in this privacy notice) means the individual accessing or using our website and mobile application as applicable.
Collecting and Using Your Personal Information
Types of Information Collected
Personal Information
While using our website and mobile application, we may ask you to provide us with specific personally identifiable information when you voluntarily create an account and express an interest in getting information about us to utilize our services via the website and mobile application. The personal information may include, but is not limited to:
Email address
First name and last name
Phone number
Address
Gender
Usage Information
Usage Information
Usage Information is collected automatically when using our website and mobile application through cookies and similar technologies. This information will mainly be used to maintain the security and operation of our services, internal analytics and reporting purposes.
Usage Information includes diagnostic, performance, and service-related information such as your device's IP address, device operating system, device type, browser version, the pages of our website and mobile application that you visit, the time and date of your visit, the time spent on those pages and unique device identifiers.
Social Media Login Information
We allow you to create an account and log in to use the website and mobile application through your existing social media accounts along the lines of Google, Facebook, Twitter and Apple. Therefore, in case you decide to register through your social media account, we will collect the personal information that is already associated with your social media account, such as your name, your email address, your activities or your contact list associated with that account.
The information we collect will mainly be used for the purposes that are included in this privacy notice. Also, we are not responsible for how the company that is associated with your social media account is handling your information and we recommend that you check their privacy policy to know your privacy rights and how they collect and manage your information.
Location Information
While using our website and mobile application, in order to perform our services effectively, we do collect your geolocation information based on your IP address, with your prior permission.
We use this information to provide, improve and customize our services to you. The information may be uploaded to our company's servers and/or a service facilitator’s server or it may be simply stored on your device.
You can enable or disable access to this information at any time, through your device settings.
Cookies
As we use cookies and similar tracking technologies to track the activity on our website and mobile application, store information and to collect to improve and analyze our website.
Cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Note however, if you refuse cookies, you may not be able to use some aspects of our website.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Purpose: These cookies are essential to provide you with services available through the website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Purpose: These Cookies identify if users have accepted the use of cookies on the website.
Functionality Cookies
Type: Persistent Cookies
Purpose: These Cookies allow us to remember choices you make when you use the website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to make sure that your preferences are implemented every time you use the website.
How Do We Use Your Information?
We use your information for the following purposes:
To provide and maintain our website and mobile application services.
To manage your account: we use the information you allowed us to use to facilitate your registration as a user including the case where if you opt to link your account with us to your existing social media account.
To comply with legal requirements and enforce our terms and conditions.
To contact you by email, telephone calls, SMS, or push notifications regarding updates related to the operations of our services such as special offers, including the security updates.
Other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our marketing campaigns and to assess and improve our offerings, services, and the user experience.
We may share your personal information in the following situations:
With Service facilitators: We may share your information with service facilitators that are essentially assigned to handle some aspects of our provided services such as payment processing and web and mobile analytics.
Governmental authorities: Under certain circumstances, we may share your information when it is legally required to do so by law or upon receiving any effective requests that comes from the governmental authorities.
Vital Interests: We may disclose your information in the good faith belief that such action is necessary to investigate regarding probable violations of our policies, suspected fraud, and potential threats to the safety of any person.
With vendors and our riders so they can validate your order
Display your account name for users on our Application if you leave a review after your order.
With your consent: We may disclose your information for any other purpose with your consent.
Retention of Your Personal Data
We will reserve your information only for as long as necessary to achieve the purposes mentioned in this privacy notice. Also, we will reserve your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
Security of the User Personal Information
We aim to protect the security of the users’ information at all times. Note however, regardless of our efforts and safeguards to protect the users’ information, there are no electronic transmission and information storage technology that are considered 100% secure. Therefore, we are unable to guarantee the absolute security of the users’ information but we will commit to use the best measures to maintain the security of the users’ information.
Users Privacy Rights
If you are a resident in the Kingdom of Saudi Arabia and you presume we are unlawfully processing your personal information, you have the right to complain to the data protection supervisory authority. You may find their contact details here: https://sdaia.gov.sa/?Lang=en&page=SectionHome#
You can opt out of our email marketing list at any time by clicking on the unsubscribe link in the emails you receive from us or by contacting us via email on [email protected] Note however, we may still send you service-related emails that are essential for the use of your account and other non-marketing purposes.
Changes to this Privacy Policy
We may update our privacy policy occasionally to stay compliant with relevant laws. Before the changes becoming effective, we will notify the users of any changes via possible communication means such as email and app notification. Subsequently, the day in which the changes become effective, we will update the "Last updated" date at the top of this privacy policy. We'd like for the users to review this privacy policy periodically for any changes.
